Frequently Asked Questions FAQ
REGISTRATION (No cost training)
I am not sure if I am registered. Who should I contact?
If you are unsure if you have registered for a training, please email hello@boostcafe.org. Please do NOT register yourself again, as this will create a duplicate account and take away a slot from another person.
I did not receive an email confirmation after signing up for training. What should I do?
If you did not receive an email confirmation for a training, please contact hello@boostcafe.org. Please do NOT register yourself again, as this will create a duplicate account and take away a slot from another person.
I did not receive the link for the online training. What should I do?
The link for the online training is sent out to all registered participants at least one day before the scheduled training. All training information is sent to the email address you provided to us upon registration.
Does BOOST offer a waiting list for online trainings that are full?
We do not offer a waiting list for our trainings. Please sign up early, as space is limited in all of our sessions.
Do I need any supplemental materials to participate in the training?
We will list any supplemental materials needed to participate in the training reminder email (this will be sent to you at least one day prior to the training date).
REGISTRATION (Fee-based training)
All of the FAQs listed above are inclusive of fee-based trainings.
I registered for a workshop, but I can no longer attend. Can I get a refund?
We do NOT issue refunds. However, you can give your registration to another colleague to use. If you do that, we request that you contact us so we can update the participant list. Please email hello@boostcafe.org
How do I submit payment for online trainings that are fee-based?
You can submit payment via credit card in your online account. If you are mailing a check payment, please mail your payment to: 1286 University Avenue #739, San Diego, CA 92103, prior to the training date.
If you have questions about making a payment via credit card or check and need support, please email registration@boostconference.org
WORKSHOP CONTENT
Are online training sessions being recorded?
We do record some of our training sessions for record-keeping, training, and quality-assurance purposes. Some of our trainings may be uploaded to our YouTube channel within a few days after the session. You can subscribe here.
How do I know if this training is relevant to my work?
Each workshop is categorized by grade level served and intended audience based on your job role(s) and responsibilities.
Grade Levels Served
TK/Pre-K
Elementary
Middle
High School
Higher Ed
Intended Audiences based on your job role(s) and responsibilities
Upper-level Administration (e.g., manage an organization, manage a budget, fundraise, and/or work with a governing board)
Mid-level Administration (e.g., manage/ direct one or more program sites)
Capacity Building (e.g., provide professional development, provide technical assistance, monitor programs, evaluate programs, and/or conduct research)
Direct Service (e.g., work directly with children/youth)
How do I get a Certificate of Attendance/Completion?
We will add a link in the Chat Box for all participants to complete a training evaluation and provide feedback. Upon completion of the evaluation, you will be provided a link to download a Certificate of Completion and supplemental resources.
How can I participate as a speaker in a BOOST Online Training & Learning Community?
We are always seeking creative and interactive workshops to support our global educators. Please contact us at hello@boostcafe.org to discuss workshop opportunities.
Please note that our trainings are non-promotional and non-commercial learning opportunities to support the field. Thank you.
TECHNOLOGY
What will I need to participate in online training?
Please log in at least 10-15 minutes prior to the start time (no late entries will be admitted) with a positive attitude, a growth mindset, ready to learn, and ready to actively participate. Please make sure that you have downloaded the latest version of Zoom, which is required to join online meetings.
COMMUNICATION
How do I ensure that I will receive email communication from BOOST?
Please add the following email addresses to your address book to ensure that you receive our emails directly to your inbox.
hello@boostcafe.org (questions about the registration process and general support)
registration@boostconference.org (to make a payment or confirm a payment if applicable)
training@boostcafe.org (questions about contracting with BOOST to provide a customized private training for your team)
How do I get on the BOOST mailing list?
All training participants will be added to our listserv and will receive our newsletters with free tools and resources, as well as future professional development opportunities. To ensure that you and your colleagues are on our mailing list, please sign up to receive our newsletters here.
How can I follow up with the speakers?
Please visit our Speaker’s Corner to stay connected to our featured online training speakers.
If you are looking for products and services, please visit our Vendor Marketplace.