Career Center Assistant

Career Center Assistant

Salary Range: $22.01 To $30.84 Hourly

The San Diego Workforce Partnership is the leader for innovative workforce solutions in San Diego County. We fund and deliver job training programs that enable all job seekers to develop the skills and knowledge needed for in-demand careers. Our vision is that every business in our region has access to a skilled workforce and every job seeker has access to meaningful employment. We seek to earn trust and inspire growth in every action we take.

Position Summary

Reporting to the Career Center Manager, the Career Center Assistant will serve as the concierge and the first point of contact with job seekers requesting in-person services at assigned Career Centers. The Career Center Assistant provides walk-in clients with empathetic and well-informed workforce development services. The Career Center Assistant will interact with the public, coordinate with internal staff, co-located partners, and community partners to serve mutual participants, ensuring effective front desk management, resource and computer lab coordination, event coordination, and client services.

Essential Functions

• Responsible for front desk & reception, including welcoming, greeting and supporting all clients, staff, and guests at the assigned Career Center.
• Respond to client inquiries related to SDWP’s programs and services, co-located partners’ programs, and other resources available at the Center.
• Maintain a current, well-organized, and welcoming reception area, including lobby, front desk, resource room & computer lab, and other service areas at the Center.
• Support career center operations, including center open/closing, as needed, to ensure appropriate services are provided.
• Support Career Center Manager and SDWP team members, including submission and follow-up of center-related facilities requests, and address safety concerns to Center leadership.
• Coordinate and support Center staff in events and meetings, including planning, scheduling, resources, communication, and directing client traffic, while representing the organization’s mission and vision.
• Collaborate with internal SDWP teams, and co-located partners, refer clients for program assessments, and services across the Career Center.
• Coordinate with CS Leadership team and network partners, to ensure the front desk & reception area and resource room are appropriately staffed to provide a best-in-class service to clients.
• Enter and maintain basic CRM data entry for client and guest record keeping, including event and workshop attendance.
• Perform other related duties as assigned.

Job Requirements

• High School Diploma or equivalent.
• Two to four years (2-4) receptionist or administrative assistant experience.
• Excellent communication with advanced interpersonal skills is desired.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Previous work in Salesforce, Zendesk, CalJOBS, or similar public funded CRM systems.
• Bilingual distinct to Career Center
• Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.

Fundamental Requirements

• Bachelor’s degree in related field.
• One to two years (1-2) workforce development experience.
• Knowledge of WIOA, workforce development related programs, Employment Development Department (EDD), Department of Rehabilitation, and CalWorks/CalFresh services.
• Certification(s) in conflict management, motivational interviewing, trauma-informed care and/or social-emotional learning.
• An empathetic, person-centered approach.

Our Values

Collaboration: 

Engaging in inclusive, respectful relationships among colleagues, customers and community that foster the achievement of shared goals.

Excellence:

Driving quality, innovation and measurable outcomes through a customer-centered focus and a high-performance culture.

Stewardship:

Strategic, efficient, effective use of resources to meet the evolving needs of our customers and community with the highest levels of integrity.

Inclusion:

Taking responsibility for creating a culture where everyone is welcomed, heard, valued and empowered to fully participate and reach their full potential.

Equity: 

Prioritizing those who have been systemically denied opportunity through policies, priorities, practices, and behaviors that result in access to opportunity for ALL colleagues, customers, and communities.

We Love to Take Care of Our Workforce Associates–

We offer a great work environment, a culture that values individuality and inclusion, collaborative and innovative teams, and a competitive pay and benefits package. Our benefits include: PTO, PTO sell-back program, generous employer-paid benefits (platinum plans), company-paid learning and professional development program, pension plan and 457 retirement plan additional employee wellness work driven by diversity, equity and inclusion (DEI) and activities committees. Compensation for this position ranges from $22.01-$30.84.

In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at San Diego Workforce Partnership, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

At the Workforce Partnership, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, and the work that we do in the communities we serve. We are proud to be an equal opportunity workplace for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Auxiliary aids and services are available upon request to individuals with disabilities.

San Diego Workforce Partnership is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.

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