Manager of Partnership Operations

Position: Manager of Partnership Operations, Massachusetts

Position Type: Internal-External

FLSA Classification: Exempt

Reports to: Erika Sologuren, Senior Director of Partnerships, OneGoal – Massachusetts

Start date: October 2024

Location:  Boston, Massachusetts

Salary Range: $61,500-$63,500 is the hiring salary range (i.e. the range a candidate would be offered to start)

About OneGoal  

OneGoal transforms postsecondary advising and support so that every student can define their own future. Together with our partners, we’re building a movement to close the opportunity gap. We work side-by-side with partner schools and districts to build their knowledge and capacity. The result is more equitable and effective support for all students. Our unique approach, honed over 15 years, prioritizes strong human relationships. And it’s proven to deliver real student impact. 81% of OneGoal high school graduates enroll in a postsecondary institution, and 73% of those students persist one year after high school graduation. An independent study by the University of Chicago found that OneGoal students are about 40% more likely to earn their postsecondary degrees than students from similar backgrounds. We are looking for individuals to join us in our pursuit of equity.

The Person

As the Manager of Partnership Operations, you will play a vital role in the operational success of the secondary partnership experience within the OneGoal team in Massachusetts. You will have primary responsibility for managing the operational pieces of our secondary partnerships, MOU, invoicing, and fee-for-service compliance processes, partnership convening programming, and partner engagement tools.

You will do this by:

Managing MOU, Invoicing, and Fee-for-Service Compliance (35%)

• Serve as the team-wide lead on the execution and collection of regional partner contracts, fee-for-service agreements, and MOUs.
• Develop strong and productive relationships with key contacts at partner institutions to ensure fee-for-service processing and collection in accordance with organization-wide guidance.
• Manage the tracking of fee-for-service progress on Salesforce and other team tracking tools.
• Support ongoing Development and External Affairs efforts, such as grants or stories, by reporting partner updates + fee-for-service/MOU progress.

Managing Convening Programming &  Partner Engagement Tools (35%)

• Develop and manage programming, timelines, calendars, show flows, registration, and other operations pieces for annual partnership convenings.
• Update convening evaluation resources such as partner satisfaction surveys.
• Create and regularly update partner engagement and tracking tools.

Providing the Partnerships Team with Tactical & Operational Support (30%)

• Plan and execute Fellow recruitment and Program Director onboarding sessions, and play a support role in Program Director recruitment.
• Provide administrative support with secondary partner meetings and planning days.
• Manage planning and logistics for regular Partnerships Team meetings and retreats.
• Provide additional logistical support as needed to Partnerships Team.

The Manager of Partnership Operations is likely to see himself/herself/themselves in the following examples as they are designed to help you determine if this opportunity aligns with your own passion, purpose, skills, and experiences.

You are a puzzle-solver and strategist. 

• You like to explore and build innovative approaches and have designed new ways of doing things. You make connections, determine fits, and build plans that are responsive to interlocking and evolving challenges and opportunities.
• You are driven by solving at both the group and individual level, using both data and experience, recognizing the complexity of action and strategy requires evidence as well as an ability to dream big.
• You are able to structure and process qualitative and quantitative data and draw insightful conclusions from it that impact programmatic strategies and outcomes.

You are highly effective at building authentic and long-lasting relationships with key stakeholders. 

• Your relationships with key stakeholders are authentic and grounded in honesty, integrity, and trust. You earn people’s trust and maintain confidence by letting others speak and understanding their viewpoint.
• You are persistent and understand that building relationships across MA school/district leaders will take time. You will put in the work and strategize with team members to help more Fellows have access to OneGoal.
• You know when to pick your battles and know how to leverage individual motivations to advance your cause which is always in the best interest of Fellows.

You are a team player. 

• You are always willing to roll up your sleeves for the benefit of the OneGoal mission.
• You also know when to ask for help.
• You believe in team harmony as well as healthy growth promoting conflict.

You believe relationships lead to results.  

• You thrive with opportunities to collaborate and influence others.
• You have an exceptional ability to persuasively and clearly communicate with school and district stakeholders in a way that conveys urgency, empathy, understanding and balance.

Qualifications:

• 1-3 years of administrative or operations experience (Required)
• Exceptional organizational abilities and attention to detail (Required)
• Ability to travel to school partners throughout Massachusetts (Required)
• Lived experience of the Fellows we serve (Preferred)
• Experience with data systems and tools as end-user (i.e Salesforce or other CRMs, PowerBI, Google Suite, Pardot, Microsoft Word & Excel)  (Preferred)

Thinking Of Applying?

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you are excited about the role and see connection with what we are looking for, but don’t meet every single requirement, we’d encourage you to apply anyway. Please on the “Apply For This Job Now” link below to submit your application.

Our Team 

Guided by a clear set of core values and beliefs, you will join an impressive group of more than 200 OneGoal staff across the country who believe in the untapped potential within students. The OneGoal team challenges themselves and others to regularly ask, “Is there a better way?” You believe in an inclusive and culturally competent society and the essence of our commitment to diversity and inclusion. We believe that in order to create the change we seek, each person we hire brings a remarkable and diverse set of experiences, skills and characteristics that individually and collectively, will contribute to the radical change needed to move us towards a more equitable and just nation.

The Tangible Good 

OneGoal offers competitive compensation based on the market for nonprofits our size. Our benefits package* includes: over eight weeks of paid time off (or 43 business days), between vacation days, wellness time, and holidays; paid medical or parental leaves should you have need; medical, dental, vision, short-term and long-term disability, and life insurance; as well as a 401(k) with a 3% match.

We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, OneGoal does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the hiring process.

*OneGoal reserves the right to change benefits at anytime according to business need.

If you require a reasonable accommodation to submit an application or to participate in the application or interview process, please reach out to our Human Assets Team to request an accommodation. Our Human Assets Team can be contacted at 773-321-2630 or [email protected].

OneGoal is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of actual or perceived sex, race, color, ancestry, citizenship, ethnicity, national origin, religion, age, disability (mental or physical), sexual orientation, gender identity or expression, marital status, pregnancy, breastfeeding or related medical condition, parenthood, genetic characteristic or information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.